Refund policy

Refund & Return Policy

We want you to feel confident in every purchase you make with us. If something isn’t right, we’re here to help.

Return Window

We accept returns within 14 days of delivery.

Eligibility for Returns

To be eligible for a return:

Items must be unused

Items must be in their original condition and packaging

Due to the nature of our products, used items cannot be returned.

Non-Returnable Items

Any used or opened products

Items not in original condition

Return Shipping

Customers are responsible for the cost of return shipping.

Exchanges

If your item arrives damaged or defective, we will gladly arrange for a replacement product.

Refund Method

Approved returns are issued as store credit, which can be used toward future purchases.

How to Initiate a Return

To begin a return, please contact us at: ephemeralapothecary@gmail.com
Include your order number and reason for return.

Processing Time

Once your return is received and inspected, we will notify you regarding approval and issue your store credit accordingly.

At Ephemeral Apothecary, every detail matters—including how we care for you after your purchase.